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CS Group Benefits is the group division of Citizens Security Life Insurance Company. Citizens Security
Life Insurance Company is a Kentucky domiciled life, health, and accident insurance corporation. Citizens
Security was established in January of 1965. Citizens Security is a wholly-owned subsidiary of Citizens
Financial Corporation.
Citizens Security Life Insurance Company differentiates its service in the marketplace by ensuring 100% live
customer service. A toll free number is available to all participants to handle claims or other service issues.
The telephone line is staffed Monday through Friday, 8:00 a.m. through 4:30 p.m., Eastern Standard Time. Citizens
Security further differentiates its service by making sure that each call is handled from start to finish by highly
trained employees. There is no auto-attendant with the associated frustrations of multiple menus to navigate. A
human receptionist answers all incoming calls, discerns the nature of each call, and insures that the call is routed
to the appropriate representative to respond to the caller’s needs.
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